With the pandemic situation continues to evolve, it is difficult to make a decision on whether or not, or how, to plan that wedding that you have been wanting for a while. I would like you to know that the team here at Faces Makeup & Hair will work with you alongside this planning journey.
Certainty is important at this uncertain time. This is why we have updated our refund and rescheduling policy that will specifically apply to bookings affected by the COVID-19 health crisis.
If your wedding cannot proceed due to government health orders (including gathering restrictions), we will either:
reschedule your booking to a date that the wedding can finally be held - with no limit on time period; or
provide a full or partial refund on a discretionary basis, if you are not looking to reschedule your wedding day booking. Refund will usually be provided for full price bookings that have not already been previously rescheduled.
If there are no government health orders in place, or anygovernment health orders in place do not restrict your wedding from proceeding, but you would like to postpone the booking due to other COVID-related reasons (such as family members are not able to attend due to travel restrictions):
we will reschedule your booking to a date that you wish the wedding to be held - with no limit on time period; or
we may provide a partial refund on a limited and discretionary basis, if unusual circumstances exist (e.g. on compassionate grounds).
All rescheduling will be subject to our team's availability. Any rescheduling for a second time will be subject to our discretion.
Our COVID-19 refund and rescheduling policy goes above statutory requirements and we are confident that it offers you more protection and certainty than many suppliers in the industry in response to COVID-19, which often allows a rescheduling to a date only within 12 months.
Please reach out if you would like to talk to us about your wedding and how we can help with your planning.
About Faces Makeup and Hair
Faces Makeup and Hair is one of the most celebrated and reputable makeup and hair teams in the Sydney bridal industry. We are a top rated supplier at Easy Weddings easyweddings.com.au, as well as a finalist in both makeup artist and hair stylist categories of the Australian Bridal Industry Academy every year since inception. More recently, we have been awarded with finalist nominations by the Australian Small Business Champion Awards, the Local Business Awards (Northern Districts) and the national Designer of Dreams Awards. In 2019, we were crowned by Wedding Diaries as the Editor's Choice Awards Winner.
Our team is specialised in enhancing the natural beauty of brides. We bring out your individuality and the best of you. Our small, close-knit and experienced team bring our professional bridal makeup and hair styling services to you not only in Sydney, but also in other regions, including the Central Coast, Hunter Valley, Newcastle, Blue Mountains, Southern Highlands and Wollongong.
Our team has multiple language capabilities including Mandarin, Korean, Cantonese and Indonesian.