Booking Terms and Conditions

Booking terms and conditions

1. By accepting our quote you acknowledge the following terms and conditions.

2. In these terms and conditions,

“We” means Faces Makeup and Hair Pty Ltd (ACN 601 783 868) or any stylist (including the Principal Stylist) of the company;

“Stylist” means a stylist (including the Principal Stylist) of the company; and

“Principal Stylist” means Stella Lee, trading also as “Stella Lee Makeup Artist”.

 

Trials

3. A trial booking can only be secured by a deposit of AUD $100.  We are not obliged to keep your appointment without a deposit.  From time to time we may honour your booking without a deposit but we are not under any obligation to do so.

4. The balance is due 28 days prior to the appointment.

5. Unless otherwise provided by clause 9, all payments (including deposit and balance) are strictly non-refundable to the extent allowed by law.

6. You may change the date and/or time of your trial appointment if and only if you notify your stylist by email or SMS at least 48 hours before the scheduled appointment.  The payment can be transferred to a rescheduled appointment as agreed between you and your stylist.  The payment will not be refunded if there is no mutually convenient time to reschedule the appointment.

7. The appointment may only be rescheduled once for each trial booking.  If you are unable to attend the rescheduled booking, your payment will not be refunded.

8. We may refuse to reschedule the appointment if you notify us less than 48 hours prior to the appointment. In this case the payment will not be refunded.

9. Notwithstanding anything appears in the contrary, booking a trial does not guarantee your wedding day reservation unless we receive a separate deposit for the wedding day.  However, you will be notified before your trial if the stylist of your choice is no longer available on your wedding day.  We will refund the deposit for your trial in this circumstance.

10. We will do as much styling as we can in trial sessions (90 minutes for makeup, 90 minutes for hairstyling).  At the end of a trial session the quality of makeup and/or hairstyle will not be photographic.  You are required to make a separate booking for makeup and hairstyling service prior to a professional photo shoot session.

11. After your trial appointment, we are not obliged to reserve your wedding day for you without a deposit, and we are not obliged to notify you if we no longer have capacity on your wedding day.  If you wish to secure your wedding day booking with that stylist, you must pay a deposit.

 

Photo shoot and special occasions

12. Makeup and hairstyling booking for photo shoot or special occasion can only be secured by a 50% deposit.   We are not obliged to keep your appointment without a deposit.  From time to time we may honour your booking without a deposit but we are not under any obligation to do so.

13. The balance is due 28 days prior to the appointment.

14. All payments (including deposit and balance) are strictly non-refundable to the extent allowed by law.

15. An early morning surcharge of $30 per hour per stylist is payable if the appointment starts earlier than 7am.

16. A $55 call-out charge is payable if the booking is under AUD $350.

17. You are required to provide parking facility for the stylist.  If you are unable to do so, you are required to reimburse all fees in cash on the same day in relation to the parking.

18. For onsite touch-up service (apart from one-off touch-up service) you are required to provide return transport for the stylist between the preparation location and the site(s).

19. You may reschedule the appointment by one of the following ways:

a)   Where the reason for rescheduling is unsuitable weather for photo-shooting, you must notify the stylist by SMS or phone call at least 4 hours before the appointment; or

b)   Where the reason for rescheduling is not unsuitable weather for photo-shooting, you must notify the stylist by email or SMS at least 48 hours before the appointment.

In either case payment can be transferred to a rescheduled appointment as agreed between you and the stylist.  The payment will not be refunded if there is no mutually convenient time to reschedule the appointment.

20. We may refuse to reschedule the booking if your notification to reschedule is not made in accordance with Clause 19.

21. The appointment may only be rescheduled once for each booking.  If you are unable to attend the rescheduled booking, any payments will not be refunded.

22. We will provide only one makeup application and/or one hairstyling service in a single appointment.  If you require us to provide multiple styles for you to choose from, you are required to make a trial booking prior to the photo shoot makeup and hairstyling appointment.

23. If you have not had a trial appointment with us previously, you may indicate your preferred stylist(s) but we reserve the right to dispatch any stylist from our team for your appointment.

 

Weddings

24. A wedding day booking can only be secured by 50% deposit.  No appointments will be honoured without deposit.

25. The balance is due 28 days prior to the appointment.

26. All payments towards the wedding day booking (including but not limited to deposit, balance and payment for cosmetics items) are strictly non-refundable to the extent allowed by law.

27. You may not reschedule your wedding day booking.

28. An early morning surcharge of $30 per hour per stylist is payable if your appointment is earlier than 7am.

29. A $55 call-out charge is payable if your booking is under AUD $350.

30. You are required to provide parking facility for the stylist(s).  If you are unable to do so, you are required to reimburse all fees in cash on the same day in relation to the parking.

31. For onsite touch-up service (apart from one-off touch-up service) you are required to provide return transport for the stylist between the preparation location and the site(s).

32. If you have had a trial appointment with us previously, the same stylist will be dispatched for your wedding day appointment unless he or she becomes unavailable due to unforeseen circumstance.

33. If you have not had a trial appointment with us previously, you may indicate your preferred stylist(s) but we reserve the right to dispatch any stylist(s) from our team for your wedding day appointment.

34. We are not obliged to stay if we have completed our work before the estimated completion time.  We may refuse to follow any instructions (including posing for photographs) that are outside the scope of our makeup and hairstyling services.

 

Changes to booking

35. You may increase services required anytime, subject to availability.

36. No booked services can be cancelled if:

a) a balance payment has already been made; or

b) you notify us less than 28 days prior to the wedding.

37. If Clause 36 is not engaged, you may cancel booked services subject to payment of the following cancellation fees:

Service cancelled Cancellation fee
Bridal makeup $100
Bridal hairstyling $100
Bridesmaid, mother or guest makeup $70 per person
Bridesmaid, mother or guest hairstyling $70 per person
Onsite touch-up service (per hour) $60 per hour
One-off touch-up service $190
Cosmetics item order 60% of the RRP

 

38. A change of time for your wedding day appointment may be refused if the stylists are not available.

 

Principal Stylist

40. All requests to make bookings specifically with the Principal Stylist will be charged at different rates. The rates are published on www.stella-lee.com.au, and are available on request.

41. Contracts for such bookings are formed between you and Stella Lee Makeup Artist (ABN 99 250 205 284).  Nevertheless, these terms and conditions apply to any such contracts so formed.